Abstract
<jats:p>Information management is key to knowledge management and innovation processes and extremely important for decision-making and process improvement, hence its importance in educational centres. As part of universities, university residences are centres that provide accommodation for university students. Their aim is to provide the university community with basic comfort and the necessary facilities to enhance their studies and work, playing an important role in the educational, political and ideological work of their members. This generates a large amount of information, the readability, security and maintenance of which is not always possible. Therefore, the objective is to develop the information architecture for process management in the UCM Pinar del Río Student Residence. The technological innovation research was carried out following the software development methodology for Extreme Programming and applying theoretical and empirical methods for the analysis, review and modelling of the processes to be computerised. As a result, all objects were designed with their respective attributes, which made it possible to bring together all the information handled in the residence. In general, a computer prototype was developed that will allow all information related to control in the student residence of the University of Medical Sciences to be grouped together, thus providing consultation services in a fast and efficient manner.</jats:p>