Help Centre

प्रतिबोधविदितं मतममृतत्वं हि विन्दति।
Pratibodha-viditam matam amritatvam hi vindati.
That which is known through direct experience (guidance) leads to immortality (true knowledge).
— Kena Upanishad, 2.4

Welcome to the Help Centre

The Help Centre for Poorvam Open Research Engine at http://pore.poorvam.com is designed to assist researchers, students, and educators in navigating our platform. Whether you need help with account management, searching our curated database, or resolving technical issues, we’re here to support you.

This Help Centre provides answers to common questions and tools to ensure a seamless experience.

Help Topics

Account Management

Manage your account to access features like saving favorite articles:

  • Registration: Click “Register” in the navigation bar, enter your email and username, and verify via the email sent from no-reply@poorvam.com.
  • Login Issues: If you can’t log in, check your credentials or use the “Forgot Password” link to reset your password.
  • Password Reset: Follow the reset link sent to your email. Ensure emails from no-reply@poorvam.com aren’t in your spam folder.
  • Account Deletion: Contact admin@poorvam.com to request account deletion.

Using the Platform

Learn how to search, save, and explore content:

  • Searching Articles: Use the search bar or filters (publication, type, date range) on Articles. For example, search for “machine learning” in Nature: try this.
  • Saving Favorites: Click the heart icon () on an article card to save it (requires login). Access favorites via the navigation bar.
  • Understanding Metadata: Journal metadata (ISSN, DOI prefix) and article metadata (DOI, authors) are displayed on article pages. Use DOIs to access full-text via external databases.

Technical Issues

Resolve common technical problems:

  • Browser Compatibility: The platform supports modern browsers (Chrome, Firefox, Safari, Edge). Ensure your browser is updated.
  • Page Not Loading: Clear your browser cache or try a different browser. Check your internet connection.
  • Error Messages: Note the error message and contact admin@poorvam.com with details, including the URL and time of the issue.
  • Mobile Access: The platform is responsive. If mobile display issues occur, ensure your device’s browser is updated.

Database and Content

Address issues with articles or metadata:

  • Missing Articles: If an article or journal is missing, email admin@poorvam.com with details (e.g., journal name, DOI).
  • Incomplete Metadata: Report missing metadata (e.g., ISSN, publisher) via the contact form below.
  • Contributing Content: Suggest new journals or articles for inclusion by contacting admin@poorvam.com.

Frequently Asked Questions

How do I register for an account?

Click “Register” in the navigation bar, provide your email and username, and verify your account via the email sent from no-reply@poorvam.com.

Why can’t I find a specific article?

Our database may not include all articles. Try different keywords or check the journal’s availability. Contact admin@poorvam.com to request inclusion.

How do I reset my password?

Use the “Forgot Password” link on the login page. Follow the reset link sent to your email. Check your spam folder for emails from no-reply@poorvam.com.

What should I do if I see an error message?

Note the error message, URL, and time of the issue. Contact admin@poorvam.com or use the form below with these details.

Can I access full-text articles?

We provide metadata and abstracts. Full-text access depends on publisher policies. Use the DOI link to check availability via your institution or open-access repositories.

How is the database curated?

Our database is manually curated to ensure accuracy and relevance, reducing reliance on external APIs for faster and more reliable access.

Contact Support

If you need further assistance, use the form below or email us directly at admin@poorvam.com.