Abstract
<jats:p>Artificial intelligence (AI) and automation technologies have proven to be a disruptive force in the insurance industry, creating new ways of working, streamlining operations, and enhancing the customer experience. While AI and automation hold great promise for the future of mining, they also pose challenges in terms of data privacy, ethical issues, and workforce reductions as the industry shifts its focus to immediate innovation and simplification. This article provides an overview of the current state of AI and automation in the insurance industry, highlighting key trends and directions for using these technologies more widely and for more efficient operations and insurance services, improving customer satisfaction, and improving the sustainability of the insurance industry.</jats:p>