Abstract
<jats:p>In the context of an increasingly digitized business environment, organizations are optimizing their processes to maximize performance in their core operational domains. This paper presents the design and implementation of a customized user administration and process management system for a cab company. The development process followed the SCRUM framework, ensuring iterative progress and stakeholder involvement throughout the lifecycle. Additionally, established usability principles were integrated into the system design to enhance organizational efficiency, support informed decision-making, and facilitate the achievement of end-user objectives. The resulting solution is a fully customized system that addresses the company’s specific operational requirements, thereby strengthening its management capabilities and control mechanisms.</jats:p>