Abstract
<jats:p>Background. The patients satisfaction assessment based on an anonymous questionnaire is an essential component of managing the quality of medical services of the medical organization. The aim: to study the indicators of satisfaction with the quality and availability of medical services provided in a medical institution, according to an anonymous survey of patients to improve the system of organizing medical care (МС) in the profile of pulmonology. Materials and methods. Original questionnaires were developed for an anonymous survey of patients who applied for outpatient and hospital MС. The survey was conducted among 289 patients, of which 84 people those who applied for an outpatient appointment with a specialist at the Clinical Diagnostic Center (CDC) and 205 people from clinical departments (СD) for the period from 01.06.2025 to 30.06.2025 years. Statistical processing of questionnaire data was carried out using the Statistica (version 10), Epinfo (version 7) software package. To assess the differences in qualitative parameters in the two compared groups, the Mentel–Henszel test χ2 was used. The differences between the two indicators with the level of significance p lt; 0,05 were considered significant. Results. High ratings of patient satisfaction with the medical care (MC) provided, as well as stay in the consultative and diagnostic center and departments of the clinic of the Federal State Budgetary Institution Research Institute of Pulmonology FMBA of Russia were established. The indicators good and excellent were indicated in the CDC by 93.9% of respondents and in CDs — 98.1%. The patients sent 31 proposals to the Administration of the Institute to improve the medical services provided. Conclusions. Anonymous questioning of patients is an effective method for obtaining information on the quality of MC and medical services in order to improve the activities of a medical institution.</jats:p>