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Too much memory, too little trust? How AI customer service memory depth violates relational boundaries in retail service

Authors: Luote Dai, Juheng Li, Shengyu Gu et al.

Publication: Journal of Retailing and Consumer Services

Published: Jan 1, 2027

Source: Crossref

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Too much memory, too little trust? How AI customer service memory depth violates relational boundaries in retail service

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